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Untung44 Privacy Policy – Data Protection for Malaysian Players

Untung44 takes the privacy of every member seriously. This policy clearly explains what types of information we collect, how it is used, who may access it, and your rights as a user of our platform in Malaysia.

Register Securely Terms & Conditions

Our Privacy Commitment

Six Data Protection Principles Untung44 Upholds

Your trust is our most valuable asset. Here are six concrete steps we take to ensure your personal data stays protected at Untung44.

256-Bit SSL Encryption at All Times

All communication between your browser or app and Untung44's servers is encrypted using 256-bit SSL encryption — the same security standard used by major Malaysian banks such as Maybank and CIMB. Your data never travels across the network in an unencrypted form.

Your Data Is Never Sold to Third Parties

Untung44 does not sell, rent or trade member personal information to any third party for marketing or commercial purposes. Your information is used solely for platform operations, transaction security and improving the user experience as described in this policy.

Secure and Limited Data Storage

Member personal data is stored on servers protected by multi-layered access controls, round-the-clock security monitoring, and redundant backup systems. Only staff with a clear operational need are permitted to access sensitive member data, and all access is audited and logged.

No Sharing Without Your Consent

Untung44 does not share your personal information with third parties without your explicit consent, except where required by law, court order or direction from a competent authority — and in such cases, we disclose only the minimum information necessary.

Right to Access, Review, and Update Data

Every Untung44 member has the right to view, review and update their personal information at any time through their account settings or by contacting our support team. We ensure that data update requests are processed within 5 business days at no charge.

Full Control Over Marketing Communications

You have full control over the types of communications you receive from Untung44. You may unsubscribe from any promotional communication channel — email, SMS or in-app notifications — at any time through your account settings or by replying "STOP" to any message received.

Table of Contents
Basis
1. Introduction & Scope 2. Information We Collect 3. How Your Information Is Used
Data Sharing
4. Sharing with Third Parties 5. International Data Transfers
Security
6. Data Security 7. Cookies & Tracking Technologies 8. Data Retention Period
Your Rights
9. Your Rights 10. Children's Privacy 11. Policy Changes 12. Contact Us
Last updated: 1 January 2026

This Privacy Policy explains how Untung44 (operating under the domain untung44.click) collects, uses, stores and protects your personal information. By using our platform, you agree to the practices described in this policy. Please read it carefully before registering or using any Untung44 services.

1Introduction and Scope of Privacy Policy

Untung44 is a digital entertainment platform offering Sports Betting, live casino, e-sports, and casino games to adult users in Malaysia. We are committed to protecting every member's privacy in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.

This Privacy Policy applies to all personal information collected through the untung44 website, mobile application, customer support services, and any other interactions you have with our platform. This Policy should be read together with Terms & Conditions which together form the entire agreement between you and Untung44.

If you disagree with any part of this Privacy Policy, please stop using the Untung44 platform immediately. Continued use of our platform following any policy updates constitutes acceptance of the changes made.

2Personal Information We Collect

2.1 Information You Provide Directly

When you register an account, complete your profile, or contact the Untung44 support team, we collect the following information:

  • Identity information: Full name, date of birth, gender, and Malaysian identity card number (NRIC) for identity verification purposes when required.
  • Contact information: An active Malaysian phone number, email address and, where required, residential address for verification purposes.
  • Account information: Your username, password (stored as a secure hash, never in plain text) and account preferences.
  • Financial information: Your preferred payment method (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX via Maybank2u or CIMB Clicks), transaction history, and deposit and withdrawal records. We do not store credit or debit card details directly — payments are processed through secure third-party payment gateways.
  • Communications: The content of messages you send to our support team via Live Chat, email or other communication channels.

2.2 Automatically Collected Information

When you use the Untung44 platform, our systems automatically record certain technical information to ensure smooth operation, fraud detection, and improvements to the user experience:

  • Device data: Device type, phone model, operating system, unique device identifier and screen resolution.
  • Network data: IP address, internet service provider (ISP), connection type, and approximate geographic location (city or state level, not precise GPS coordinates).
  • Usage data: Pages visited, session duration, buttons clicked, games played, bets placed, and navigation patterns within the platform.
  • Cookie data: Information collected through browser cookies and related tracking technologies as described in Section 7.

2.3 Information from Third-Party Sources

In certain circumstances, Untung44 may receive information about you from legitimate third-party sources, including identity verification service providers, payment processing companies, and, in cases of fraud investigation, relevant authorities. This information is used solely for security, verification, and compliance purposes.

3How Untung44 Uses Your Information

The personal information we collect is used only for clearly defined, legitimate purposes. Below is a summary of the data types and their intended uses:

Type of Information Primary Purpose of Use Legal Basis
Name & Contact Account registration, customer support communications, identity verification Contract fulfilment
Financial Information Deposit and withdrawal processing, fraud detection, AML compliance Legal compliance
Usage Data Platform improvements, product analytics, technical issue detection Legitimate interests
Device & IP Data Account security, suspicious login detection, duplicate account prevention Legitimate interests
Betting History Promotional calculations, responsible gaming support, dispute resolution Contract fulfilment
Email & Phone Operational communications, transaction notifications, and security alerts Contract fulfilment

Untung44 also uses de-identified aggregate data — data that cannot be traced back to any specific individual — for internal market research, product development, and general statistical reporting. In this form, the data is no longer considered personal information and is not subject to the usage restrictions outlined in this policy.

4Sharing of Information with Third Parties

4.1 Core Principle – No Data Selling

Untung44 does not sell, rent, exchange, or disclose members' personal information to third parties for marketing, advertising, or commercial purposes without your explicit consent. This is a core commitment we will never compromise on.

4.2 Trusted Service Providers

Untung44 works with carefully selected third-party service providers to support platform operations. Data shared with these parties is strictly limited to what is necessary for their specific functions, and all third parties are bound by rigorous data confidentiality agreements. These service provider categories include:

  • Payment gateway: E-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay) and FPX services for processing deposits and withdrawals in MYR.
  • Game software provider: Live casino software and slots game providers that supply gaming content on our platform — only technical session data is shared, not full identity information.
  • Analytics services: Platform analytics tools that help us understand usage patterns — aggregated, de-identified data only.
  • Cybersecurity services: Threat detection and fraud prevention providers that help protect member accounts.

4.3 Legally Required Disclosures

Untung44 may be required to disclose member personal information to authorities where mandated by Malaysian law, court order, or a legitimate request from a law enforcement agency. In such circumstances, we will disclose only the minimum information necessary and, where permitted by law, will inform you of the disclosure.

5International Data Transfers

As a digital platform operating on modern technology infrastructure, Untung44 data may be stored or processed on servers located outside Malaysia, including data centres in the Asia Pacific region that comply with international data security standards. In all cases of international data transfer, Untung44 ensures that:

  • Transfers only take place to countries or providers that offer an adequate level of data protection.
  • Appropriate data processing agreements have been signed with all involved service providers.
  • Your data is protected by the same encryption standards and access controls regardless of its physical location.

6Data Security Measures

Untung44 implements a range of technical and organisational measures to protect your personal information from unauthorised access, alteration, unintended disclosure, or destruction. Our key security measures include:

  • Encryption in transit: All data transmitted between your device and Untung44's servers is encrypted using TLS 1.3 with 256-bit SSL encryption.
  • Encryption at rest: Sensitive information such as passwords (stored as bcrypt hashes), ID card numbers, and payment details are kept in encrypted form on our servers.
  • Tiered access controls: A role-based access control system ensures that only staff who require access for their specific job functions are able to view particular categories of data.
  • 24/7 security monitoring: A real-time threat monitoring system that automatically detects and responds to suspicious activity.
  • Regular penetration testing: Security audits and penetration testing conducted periodically by independent cybersecurity experts.
  • Secure data backups: Automatic data backup to a separate encrypted location to ensure recovery in the event of a system failure.

Important Note: While we implement comprehensive security measures, no digital system can guarantee absolute 100% security. You also play an important role — use a strong, unique password for your Untung44 account, never share your login credentials with anyone, and log out from shared devices after every session.

7Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit the Untung44 website. They help us recognise you on future visits, remember your preferences and deliver a more personalised experience.

7.2 Types of Cookies We Use

  • Essential cookies (required): Required for core platform functions such as login authentication, session management and security. These cookies cannot be disabled without affecting platform functionality.
  • Functional cookies: Saves your preferences such as language, preferred odds format, and other display settings to improve your experience on the platform.
  • Analytics cookies: Helps us understand how users interact with the platform through aggregated statistical data. This information contains no personally identifiable data.
  • Security cookies: Helps detect fraudulent activity, suspicious login attempts, and duplicate accounts to protect all members.

7.3 Cookie Controls

You can manage your cookie settings through your web browser. Most browsers allow you to view, delete, or block cookies. However, disabling essential cookies will affect your ability to log in and use the Untung44 platform properly. For guidance on managing cookies in your specific browser, please refer to your browser's help documentation.

8Data Retention Period

Untung44 retains your personal information for as long as your account remains active or as long as necessary to provide services to you. Following account closure, we retain certain records in accordance with the following retention schedule:

  • Financial transaction records: Stored for 7 years after the transaction date to comply with Malaysian legal and tax requirements.
  • Identity verification records: Stored for 5 years after account closure for Anti-Money Laundering (AML) compliance requirements.
  • Support communication logs: Stored for 2 years for training, service quality and dispute resolution purposes.
  • Game activity data: Stored for 3 years for responsible gambling, dispute resolution and regulatory compliance purposes.
  • Cookie and analytics data: Session data is automatically deleted after 13 months.

Once the applicable retention period expires, your data will be securely deleted or permanently anonymised so that it can no longer be linked to your identity.

9Your Personal Data Rights

As an Untung44 member whose data we process, you have the following rights, which you may exercise at any time by contacting our support team:

Right to Access

Request a copy of all personal information we hold about you in a readable format.

Right to Rectification

Update or correct any personal information in our records that is inaccurate or incomplete.

Right to Erasure

Request the deletion of your personal information, subject to applicable legal retention obligations.

Right to Restrict Processing

Request that we restrict how we use your data under certain circumstances while an issue is being investigated.

Data Portability Rights

Receive your personal data in a structured, machine-readable format for transfer to another service.

Right to Object

Object to the processing of your data for specific purposes, including direct marketing or processing based on legitimate interests.

To exercise any of the rights above, please contact the Untung44 support team via Live Chat or email at support@untung44.click. Include your account number and a brief description of your request. We will process valid requests within 30 calendar days from the date of receipt, or notify you if additional time is needed for more complex requests.

10Children's Privacy

Untung44 is an adult entertainment platform that only permits registration by individuals aged 18 years of age and above. We do not knowingly collect, store or process personal information from minors. Should we discover that information from an individual under the age of 18 has been collected, we will take immediate steps to delete that information and terminate the associated account.

If you are a parent or guardian and discover that your minor child has registered an account with Untung44, please contact us immediately at support@untung44.click so we can take the appropriate action without delay.

11Changes to This Privacy Policy

Untung44 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements to the services we offer. When material changes are made, we will notify you through:

  • A clear notification on the main page of the Untung44 platform.
  • An email to the address registered to your account at least 14 days before the changes take effect.
  • In-app notifications for mobile application users.

Your continued use of the Untung44 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this policy periodically to stay informed about how we protect your information.

12How to Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please reach out to the Untung44 team through the following channels:

  • Live Chat: Available 24/7 within the Untung44 platform — the fastest way to get an immediate response.
  • Email: support@untung44.click — for more detailed written requests.

Our team operates in Malay and is available 24 hours a day, 7 days a week. We will endeavour to respond to all privacy-related enquiries within 2 business days. For formal data rights requests (Section 9), processing time is up to 30 calendar days.

By using the Untung44 platform, you confirm that you have read and understood this Privacy Policy. We are committed to being fully transparent about how we handle your data and to giving you meaningful control over your personal information.

Responsible Gaming – Privacy and Well-Being Go Hand in Hand

Your gaming activity data on Untung44 is used not only for operational purposes but also to help us identify patterns that may indicate a need for support. This is part of our commitment to responsible gaming. To learn more about self-exclusion tools and available support resources, visit the Responsible Gambling us.

Frequently Asked Questions

Untung44 Privacy Policy – Frequently Asked Questions

Absolutely not. Untung44 does not sell, rent, or trade member personal information to any third party for marketing or advertising purposes. This is one of the core, non-negotiable principles of our privacy policy. Your information is used solely to operate the platform, process your transactions, and improve the user experience — nothing more.

Untung44 does not store credit card, debit card or e-wallet login details (Touch 'n Go, GrabPay, Boost, ShopeePay) directly on our servers. All financial transactions are processed through certified, secure third-party payment gateways. We only receive payment confirmations and transaction reference numbers — not the sensitive payment information itself. This means that even if our systems were accessed without authorisation, your payment details would not be exposed.

Yes, you may request deletion of your personal data by contacting support@untung44.click. However, certain categories of data are required by Malaysian law to be retained even after account closure — for example, financial transaction records must be kept for 7 years for compliance purposes. Data not subject to legal retention requirements will be deleted or anonymised within 30 days of receiving a valid request.

Untung44 does not require or access your device's precise GPS location. We only detect an approximate state- or city-level location based on your IP address — this is standard practice for online platforms and is used for fraud detection and to ensure the service is accessed from appropriate regions. You do not need to grant GPS location permission to the Untung44 app. If your device requests location access, you may decline without affecting the platform's core functionality.

There are several easy ways to stop receiving promotional communications from Untung44. First, click the "Unsubscribe" link found at the bottom of any promotional email we send. Second, log in to your account and update your communication preferences under Account Settings. Third, contact our support team via Live Chat or email and request removal from the mailing list. Please note that even if you opt out of promotional emails, we will still send important transactional emails relating to account security, transaction confirmations and critical service notifications.

When you close your Untung44 account, your access to the platform will be terminated immediately. Your personal data will not be fully deleted at that point, as we have legal obligations to retain financial and transaction records for a prescribed period (refer to Section 8 for details). Once all statutory retention periods have lapsed, your data will be securely deleted or anonymised. If you would like to know exactly what data we hold and for how long, you may request a full data report before closing your account.

Related Documents You Should Read

This Privacy Policy should be read together with Terms & Conditions and page Responsible Gambling us. Together, these three documents form the complete framework governing the relationship between you and Untung44, and safeguarding your rights as a platform member.

Privacy Assured, Play Safe

Register with Untung44 – A Platform That Protects Your Data

Your personal data is protected with 256-bit SSL encryption. No data is sold to third parties. Register for free in 2 minutes and enjoy Sports Betting, live casino and e-sports with complete peace of mind.

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For users aged 18 and above only. Please gamble responsibly. Terms & Conditions applies.

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